Logging Tab: Customer Managed

Customer Managed Applies to customer-managed instances of Alation

Alation encrypts the logs you choose and creates a bundle to be uploaded to the Customer Portal.

Note

KNOWN ISSUE: Logs downloaded in encrypted format cannot be decrypted. A fix is planned for a future release that will make log downloads unencrypted by default.

To prepare logs,

  1. Go to Admin Settings > Logging

    ../../../_images/Logging_01.png

  1. This page includes instructions on how to send logs to Alation. In the date picker, select the time period for which you want to view the logs. The Logs table will update to display all the logs found at /opt/alation/site/logs and dated in the selected time period.

  2. Select the checkboxes of the logs you want to bundle. The estimated size of all the log files you select will be summed up in the Estimated Size field above the table.

  3. Click Prepare. Alation will collect, encrypt, and package the selected logs.

  4. Click Download to download the logs package to your machine.

  5. Rename the downloaded file to include the name of your organization. For example: Organization_Name-yyyymmdd (where yyyymmdd stands for date).

  6. Log in to Customer Portal and upload the logs package by clicking Upload Your Log Data Here. You will see a notification that confirms that upload was completed successfully.